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70 West 45th Street
New York, NY 10036 USA
T: +1 212 302 8700
F: +1 212 302 8701
+1 888 532 2772

Frequently Asked Questions


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Is early check-in or late check-out possible?

We always do our best to accommodate early check-in and late checkout requests, however these will be honored on an availability basis. In the case that a late checkout is available, the following late checkout fees apply: From 12:00pm - 3:00pm; half day rate | After 3:00pm a full day’s rate will apply and the room will be extended for that night.

How far is the hotel from the airport?

Cassa Hotel is located in the heart of New York City and is an easy commute to and from John F. Kennedy International Airport, LaGuardia Airport, and Newark International Airport. 

For trips between (to and from) Manhattan and JFK International Airport,  the flat fare is $52.00 plus any tolls using Rate Code 2 on the meter. A NY State Tax Surcharge of $.50 will be added to each trip, which totals to an estimate of $71 with tip and toll. 

What other airport/hotel transportation options are available?

There are many readily available public transportation options in NYC. Taxi is the easiest with the rate range depending on which airport is in question. Guests may also choose to use certain train routes and there are shuttle buses that make regular trips between hotels and nearby stops.  Please call us for any further information on transportation to or from any of the airports.

May I pre-book, airport-to-hotel transportation?

We would be delighted to arrange for transportation from the airport to the hotel through our car service. Sedans start at $164 from John F. Kennedy Airport, $123 from LaGuardia Airport, and $176 from Newark Airport, inclusive of tip and tax. Please contact our Concierge Team to make arrangements.

Is parking available at the hotel?

We do not offer parking at the hotel.

Food and Beverage

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May guests make special requests for wine or other alcoholic beverages?

Yes, we have a curated selection of wines and champagnes. Please contact our Concierge at cassaconcierge@viceroyhotelgroup.com further details.

Is room service available?

We do not offer room service at this time, but breakfast is available daily at Butter Restaurant located on our ground floor. We also have a wide range of menus available at the Front Desk, from local restaurants that can deliver directly to guest rooms.

May special gifts be ordered in advance by either guests or their friends?

Amenities may be purchased in advance for guests via the Concierge Team or our Front Desk.

Guests Accommodations

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What type of pillows does the hotel offer?

We are delighted to offer both down and hypo-allergenic pillows for our guests.

Are there coffeemakers or refrigerators in the room?

At this time we do not offer coffeemakers in all rooms but feel free to request one prior to arrival by emailing cassareservations@viceroyhotelgroup.com or sharing your preference upon arrival. Refrigerators are available upon request and subject to availability.

Do the guestrooms have mini-bars?

Each guestroom has a miniature refrigerator for personal food storage. The mini-bar can be stocked with beverages upon request in advance of your stay through the concierge. 

Recreation and Entertainment

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Can sport or activities be pre-booked?

Our Concierge Team will be happy to help you with maps, tours, and all other activities in Manhattan and surrounding areas.

Are there one or more “must-see” local attractions?

The hotel is located in the very heart of Midtown Manhattan only steps away from Times Square, Broadway, Rockefeller Center, Central Park, Grand Central Terminal, Bryant Park, Empire State Building, Fifth  and Madison Avenues, prime retail shopping and many others.


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What are the ADA accessibility features at Cassa Hotel?

Our hotel features the following ADA accessible features:

  • Accessible guest rooms with a 36 inch wide opening and high toilets 
  • Restaurants and lounges are all accessible             
  • Main entrance is accessible 
  • Pathway to registration desk is accessible      
  • Route to accessible guest rooms is accessible
  • Service animals are allowed for persons with disabilities

Do you have a loyalty program?

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.

Is there high-speed Internet access?

Yes, complimentary internet access is available. High speed internet access has a fee of $15.00 per day.

What are the locks and additional security devices on the guestroom doors?

All of our buildings and guestrooms require key card access for entry and we have security staff available on property 24-hours a day.

Are there any consulates in the vicinity?

There are many consulate offices located in New York City. Further information can be accessed via the website for the Mayor’s Office for International Affairs: www.nyc.gov/html/unccp/html/consular/nyc_list.shtml

Do you allow pets at the hotel?

Dogs under 25 lbs are allowed. One pet per room. There is a non-refundable $50 per night per room charge. Guests will be required to fill out and sign the Hotel Pet Policy and Consent Form at check-in. Cassa Hotel is not liable or responsible for the well being of the pet- and the pet is not to be left unattended on hotel property.